Shipping Policy

A little happy, on its way

Poppimo works with third-party fulfillment partners. Items in the same order may ship separately and arrive in different packages at different times.

Delivery estimates

Check the product page or checkout for the delivery estimate available for your item and destination. Estimates depend on the specific item, fulfillment partner and delivery address. They are not guaranteed arrival dates unless we expressly state otherwise.

We do not apply one delivery timeframe to every product. If an estimate is not displayed, please contact us before ordering for the information available for your item.

Tracking your order

We will send tracking information when it becomes available. Separate packages may have separate tracking numbers.

Shipment delays

If we cannot ship within the stated shipment timeframe or the timeframe required by applicable law, we will notify you, provide an updated estimate when available, and explain your options to consent to the delay or cancel for a prompt refund. We will obtain consent and issue refunds as required by law.

Carrier delays and events outside our reasonable control can affect delivery. We will help review delivery issues; this does not limit any consumer rights or remedies you have under applicable law.

Check your address

Please enter a complete, accurate shipping address. If you notice an error, contact us immediately with your order number and the correction. We cannot guarantee an address change once fulfillment has begun.

Marked delivered, but missing?

Check your order address and carrier tracking, look around the delivery location, and ask household members or neighbors where appropriate. Contact the carrier for delivery details, then contact Poppimo with your order number and what you have found. We review legitimate missing-delivery claims individually. A delivered scan does not automatically establish or exclude a refund; applicable consumer rights continue to apply.