FAQ
When will my order arrive?
Delivery estimates vary by item and destination. Refer to the verified estimate shown on the product page or at checkout. If no estimate is available, contact us before ordering. We do not promise a single delivery timeframe for every item.
Why did only part of my order arrive?
Items may ship from different fulfillment partners, in separate packages and at different times. Check each tracking update when available.
Can I cancel or change my address?
Contact us immediately with your order number. We will check what is possible, but cannot guarantee a cancellation or address change once fulfillment has begun.
Can I return something?
For an ordinary change-of-mind return, contact us within 14 days after confirmed delivery. Items must be unused and in substantially the same condition received, with original packaging where applicable. Get instructions from us before shipping a return; do not use the address on the supplier package. See Returns & Refunds for costs, exceptions and your rights.
What if my item is damaged or wrong?
Contact us promptly with your order number, a description of the problem, and clear photos and/or video. Include packaging photos where relevant. We will review an appropriate resolution.
Tracking says delivered, but I cannot find it.
Check the address, carrier details and delivery location, and ask household members or neighbors where appropriate. Contact the carrier and let us know what you find so we can review the claim.
What comes in the advent calendar?
Only the verified quantity and features on the product page are promised. We do not list individual surprises unless verified from the exact product listing.